ITSM platform · solution for its customers
Tickets from Yandex Messenger into SimpleOne
- task
- “People write in a messenger while tickets live in SimpleOne. Requests get lost between the chat and the system, and agents answer in two windows.”
- done
- Yandex Messenger integration with SimpleOne: a chat thread creates a ticket, agent replies return to the same chat, statuses and attachments stay in sync. Packaged as an installable platform solution.
- result
- one chat instead of two windows; package 1.0 installs into SimpleOne without a developer; reusable across the platform's customers.
Open case
energy · contractor programme
Portal and site instead of email and Excel
- task
- “Requests arrive by email, assignments go out in threads, documents and points are tracked in Excel. Who is at which stage — we find out by phone.”
- done
- Website and client portal: requests, contractor assignments, documents, award letters, point balances, mailings, a text editor for non-technical staff, roles and permissions, plus a separate staging site for acceptance.
- result
- 44 review items worked through and closed; one portal instead of email, Excel and phone calls; own server data and access stay with the client.
Open case
manufacturing · international company
Expense reports in a messenger, not a spreadsheet
- task
- “Expense reports are assembled by hand, receipts get lost, and the report reaches finance and the ERP late and with errors.”
- done
- A bot in Yandex Messenger: amounts, receipt uploads, meetings, completeness checks. Export to the ERP and submission for e-signature, with statuses returned to the employee in the chat.
- result
- in a chat a report takes minutes; root cause found: expense and VAT fields vanished in the ERP; paperless signing goes through the HR e-signature system.
Open case
manufacturing · outbound logistics
Three Excel requests into three plants' plans
- task
- “Three request files, three plants, each with its own plan form. We copy by hand, get lost in rail cars and mixed loads, and formulas break.”
- done
- Request parsing, allocation by plant, splitting rail cars into trucks, mixed loads across days, filling each plant's own form exactly. A one-click desktop app.
- result
- 43 tests check the allocation on every run; Mac and Windows one-click run, no Python setup; formulas intact the paste skips service columns.
Open case
corporate IT · a 234-person organisation
Who actually works in mail and cloud storage
- task
- “We need to see who works in corporate mail and storage, by department and by month. Asking managers gives impressions, not facts.”
- done
- Audit-log collection from Yandex 360 via API, event breakdown by person and department, monthly reports showing spikes and silence.
- result
- 234 people in one report, no manual exports; 7 reports monthly, repeatable with one command; facts instead of impressions.
Open case
events · international forum build-out
Forum venue: models, plans and dimensions from one dataset
- task
- “A contractor abroad needs plans, elevations and models from one agreed geometry. Every client change means recalculating the whole set.”
- done
- Parametric models of rooms and structures, seating layouts, dimensioned plans and elevations, a handover package for the contractor, with built-in geometry checks.
- result
- 41 files of models in the handover package; 13 rooms built from the hotel's own spec; checks overlaps, aisles, clearances.
Open case
procurement · retail chains
Where the basket is cheaper: five chains compared
- task
- “We need to compare the whole basket, not single items: where it is cheaper to buy regularly. By hand that is a week of work and still inaccurate.”
- done
- Price collection from five chains for a 31-item basket, conversion to unit prices, matching of comparable products, weekly and monthly basket totals, plus a no-loyalty-card figure.
- result
- 31 items checked across five chains in one run; unit price per kilo, litre and piece; with and without card the cost of the discount is visible.
Open case